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商品編號: 9-608-073 出版日期: 2007/09/14 作者姓名: Edmondson, Amy C.;Nembhard, Ingrid M.;Roloff, Kathryn S. 商品類別: General management 商品規格: 23p 再版日期: 2007/10/30 地域: 產業: Hospitals 個案年度: -
商品敘述:
Explores the numerous initiatives Children''s Hospital and Clinics has undertaken to improve patient safety since the late 1990s--from the perspective of 2007. The case thus updates the A case by revisiting the hospital to find out what happened as a result of the ambitious change program launched over eight years earlier. It elaborates the ways in which Children''s COO Julie Morath seeks to continue to improve hospital operations by involving nurses, physicians and even patients'' families in an ongoing organizational learning process. The 2-case series is particularly distinctive in tracking an organizational change initiative for almost a decade and, as such, uncovers and promotes discussion of the important, granular details of change leadership in a messy, knowledge-based organization.
涵蓋領域:
Leadership;Change management;Liability;Organizational structure;Organizational culture
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